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Description
We want to ensure you receive the fastest and most effective help possible when using OHIO's teaching and learning tools. For questions or issues specific to a particular tool's functionality, reaching out directly to the vendor's support team is often the best first step. Support teams have specialized expertise and dedicated resources that can resolve many concerns quickly.
The OIT Service Desk remains available to assist you with a wide range of technology questions, account issues, and general support. If you're unsure where to go for help, or if your concern is directly related to how it functions within Ohio University(e.g., how it integrates with other OHIO systems, requests for access, university-specific policies, etc), please submit a help ticket. We are happy to guide you!
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Solution
Canvas Support
For Canvas-specific issues, we recommend starting with Canvas support for the fastest resolution. There are several options available 24 hours a day, 7 days a week.
- Live Chat with Canvas Support:
- 24-Hour/7-Day a Week Canvas Support Hotline:
- Navigate to Canvas
- In the Canvas global navigation menu, select Get Help
- Dial the Canvas Support Hotline
For questions specific to utilizing Canvas as an OHIO user, such as logging in, manually-created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.), submit a Canvas Learning Management System (LMS) ticket form.
Panopto Support
For Panopto-specific issues, we recommend starting with Panopto Support for the fastest resolution. Support team members are available 24/7/365 and can be reached by:
For questions specific to utilizing Panopto as an OHIO user, such as logging in, or LMS integrations, please submit a Lecture Capture: Panopto help ticket.
Proctortrack Support
For Proctortrack-specific issues, we recommend starting with Proctortrack's live chat, phone, or email support for the fastest resolution. Their team is available 24/7/365.
For issues specific to using Proctortrack as an OHIO user, please submit an Online Proctoring: Proctortrack help ticket.
Qualtrics Support
For Qualtrics-specific issues and comprehensive assistance, we recommend utilizing Qualtrics' AI assistant or contacting Qualtrics Support for the fastest resolution.
For issues specific to using Qualtrics as an OHIO user, please select an option below:
REDCap Support
For REDCap-specific issues, we recommend utilizing the support provided by Vanderbilt University Medical Center, which powers REDCap.
- Email: redcap@vumc.org
- Visit the REDCap Community Site to inquire about issues and find solutions from REDCap and fellow users.
For issues specific to using REDCap as an OHIO user, submit a Surveys: REDCap help ticket.
Top Hat Support
For Top Hat-specific issues, we recommend starting with Top Hat support for the fastest resolution.
For issues specific to using Top Hat as an OHIO user, submit an Attendance Tracking: Top Hat help ticket.
VoiceThread Support
For VoiceThread-specific issues, such as creating and interacting with VoiceThread content, we recommend reaching out to VoiceThread Support directly:
- Faculty: pro-support@voicethread.com
- Students: support@voicethread.com
For issues specific to using VoiceThread as an OHIO user, please submit an Interactive Discussion & Feedback Tool: VoiceThread help ticket.
Outcome: You should now be able to access direct vendor tool assistance.
Get Help From OIT
Visit the Teaching and Learning knowledge base for OIT help articles or to submit a ticket.
Visit the Technology Resources and Training page for additional help and training resources.