Sending and Receiving messages with Clerk Chat

Overview

How to send/receive text messages with ClerkChat

Send

• To send a message through Clerk Chat, in the left navigation pane, select the number you want to send the text from.
• Use the search bar in the Chat pane to find your contact; by name, number, email, etc.
• Select the Contact, then you can view any correspondence you've had with them.
• In the bottom of the middle section, the main area of the screen, you'll find 'Write a message'. This is where you can start typing or select a template to insert. 
• You can toggle on Signature to include your signature in the response. To learn how to set this up, go to ....

Receive a message

Within ClerkChat, you will see a red circle with a number that signifies the number of unread responses. Select the phone number and then the contact(s) that have a red circle with a number to read the text. 

Get help from HCOM IT

• Visit the Medical Education Technology page to create a ticket.