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Description
There is a known issue with authentication not allowing users into the system if the & and # symbols are contained in the user's password.
Environment
Mac, PC, and mobile app
Solution
There is a known issue with authentication not allowing users into the system if the & and # symbols are contained in the user's password. The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided.
- If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.
Outcome: You should now be able to log into Blackboard after changing your password.
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