Sending mail from a shared address in Outlook for Windows

Description

In order to send messages from a shared email account, you will need to specify the account when creating the email from a shared email box. 

Environment

PC

Solution 

1. Create a new message

2. Select the Options tab

3. Select From in "Show Fields"

4. Select the From drop down

5. Select Other Email Address 

6. Enter the shared email address to search 

7. Select OK

   • If a shared account is found, it will be added as the sender in the From field

   • If a shared account is not found, you will be promoted to search from a list

For subsequent messages, your shared mailbox address will be an option in the From drop-down. 

Outcome: You should now be able to indicate the intended sender. 

Get help from OIT

• Visit the Shared Mailboxes and Calendars: Microsoft 365 page to create a ticket