How to fix "Authentication Failed" error on Eduroam (Mac)

Authentication is failing for some Mac users using eduroam. This article explains how to reconfigure your settings.

Description

This document explains how to fix “Authentication failed” errors when prompted with the following error message: Authentication failed on network "eduroam."

Environment

Mac

Solution:

1. From any Finder window, select Command+Shift+G to bring up the “Go To Folder” field. Then enter the following path: Library/Preferences/SystemConfiguration/
2. Select Go. 
   
3. A system configuration folder will open. 
4. Delete the file com.apple.network.eapolclient.configuration.plist (which will prompt for local admin credentials). Then restart the computer and connect to eduroam.

Get help from OIT

• Visit the Wi-Fi page to create a ticket.