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Description
This article provides information and steps to take when updating tickets in TDNext, the technician application of TeamDynamix.
Environment
TeamDynamix
Solution
The main reason to update a ticket is to change its status and to relay status updates to the customer and involved parties. When updating a ticket, you can also assign responsible users and groups, add attachments, and edit other ticket information.
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From TDNext, navigate to Tickets. (You can select this option from the Applications tab in the upper left corner).
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Open the existing ticket from your ticketing desktop or by using the search bar in the upper right.
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Select the ticket to open ticket details.
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There are two ways to update a ticket:
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Via Actions > Update in the ticket menu:
(Note: Select the image to enlarge, then 'View Image' to magnify)
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Via the Update button at the bottom of the ticket above the feed:

(Note: Select the image to enlarge, then 'View Image' to magnify)
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Under New Status, select the ticket's updated status.
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Note: The person/group listed as responsible will be notified by default that the ticket has been updated.
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Under Comments, type your comment.
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Select Save to update your ticket.
Outcome: You should now be able to update a ticket in TDNext.
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