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Description
This article provides information and steps to take when editing tickets in TDNext, the technician application of TeamDynamix.
Environment
TeamDynamix
Solution
In order to edit a ticket, you will need to:
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Log in to TDNext with your OHIO email and password.
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Select the Applications Menu (the green chart icon in the upper left).
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Select Tickets.
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Locate the ticket via provided filters or searches.
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Select the title of the ticket you wish to edit from the tickets list.
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Select the Edit button at the top of the page.
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Modify ticket information as needed and once complete, select the Save button at the top of the window.
Outcome: You are now able to edit tickets in TDNext.
Get help from OIT
Additional resources