Troubleshooting Call Quality with Teams Calling

Best practices, troubleshooting tips for call quality issues regarding Teams Calling.

Description

The following article provides some troubleshooting tips for some call quality issues with Teams Calling.

Environment

PC, Mac, mobile device

Troubleshooting Call Quality

Audio Issues

• Check your audio devices and settings in Teams
• Ensure your microphone and speakers are properly connected
• Use earbuds or a high-quality headset
• Close unnecessary applications to free up system resources

Call Quality Problems

• Check your internet connection stability
• Use a wired connection if possible
• Close bandwidth-intensive applications
• Update your Teams client to the latest version

Connection Issues

• Restart Teams and your device
• Use a wired connection if possible
• Close bandwidth-intensive applications
• Check your network settings
• Verify your account status and permissions

Mobile App

• Update your Teams app to the latest version
• Check notification settings on your mobile device

Get Help From OIT

• Visit the Phone lines and voice services page to create a ticket

Additional resources

• Getting Started with Microsoft Teams Phone Mobile
• Microsoft article for connection troubleshooting