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Description
You can add a report to your desktops so it appears on your home screen when you navigate to TeamDynamix.
Environment
TDWorkManagement Ticketing Platform
Table of Contents
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Types of Dashboards
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Create and Customize a Global Dashboards
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Add a Report to Your Ticket Dashboard
Types of Desktops
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Global Dashboards |
Tickets Dashboards |
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About
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The global Dashboards can be located by selecting the home icon when you log into TeamDynamix. It can pull data from multiple applications, such as reports on tickets, knowledge base articles, and the service catalog.
The default Dashboard is configured by TDX admins.
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The ticket Dashboard is customizable for each user, allowing them to add ticketing reports that are relevant for them.
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Navigation
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From TDWorkManagement, select the Home icon on the left.
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From TDWorkManagement, select the View Applications button in the upper left and Tickets
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How Many
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Any TDWorkManagement user can create multiple global Dashboards. If you have multiple Dashboards, you can toggle between them by using the down arrow beside the current Dashboard name.
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Each user can only have one ticketing desktop.
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To switch dashboards, click the down arrow next to the current dashboard name and select a new one from the dropdown list.
Create and Customize a Global Desktop
View Creating and Editing Desktops [TeamDynamix] for a how-to-video.
Managers may request to deploy a global dashboards that they've created to other user accounts by submitting a service request. In your request, please state which accounts you'd like the desktop applied to.
Add a Report to Your Ticket Desktop
In most cases, a ticketing desktop - rather than a global desktop - will fit your needs.
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Navigate to TeamDynamix.
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Select Tickets from the top menu or from the View Applications button in the upper left corner.
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In the upper right side, select Edit Dashboard.
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Click the + Add Widget where you want to add a report
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Select the Widget Title
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Select this report and drag it to your desired column.
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Select Save in the top right.
Outcome: You have added a ticketing report to your dashboard. Now the report will appear on your Tickets home screen.
Get help from OIT
Additional Resources