Telephones

Description

Ohio University provides landline telephone service in faculty and staff offices, conference rooms, and other public areas on all campuses. If you work from home, you can access your phone and voicemail remotely, including call forwarding.

Access

To access your phone settings in a web browser:

1. Connect to eduroam or connect to the VPN.

2. Login to myphone.ohio.edu using your OHIO ID and password.

   • From here, you can manage your phone's settings, including call forwarding.

Cost

The technology that supports the telephone service, including long-distance, is a common good offering at no charge. OIT will replace equipment that has failed due to manufacturer defect at no charge. However, the following one-time costs apply for new telephones:

• Softphone - $0 

• Basic Telephone - $0 until current Cisco 7821 stock is exhausted 

• Advanced Telephone (Wi-Fi Desk Telephone) 

• Conference Telephone 

• Wi-Fi Mobile Telephone 

• Analog Line - $450 

Who can access

• Ohio University faculty and staff are eligible for telephones.

How to request

Contact the IT Service Desk with the following information:

• State that you would like to purchase a phone

• The model of phone and quantity you are purchasing

• An account number for billing

• Your OHIO email address

• Your Ohio University phone number

• If the phone will be used in a public space or private office

  • If private office, OHIO email address and name of employee to be assigned to each phone

• The building and room number the phone will be installed in

• The label found on the network jack the phone will be plugged into

Features

• Calling - campus, local, long-distance, international

• Integrated video calling (campus phone to campus phone only)

• Call transfer, hold, call forward

• Built-in directories - personal and University-wide

• Conference calling with up to 16 participants

• Web-based management of your phone's features

• Speakerphone

• Bluetooth headset compatible

• Line expansion module (fee applies)

Available features may vary depending on the model of phone.

Additional resources

Service support

• Service Level Agreement: Phones

• Help & Resources 

• Accessing your Phone Remotely 

Phone guides

• Cisco 7821 user guide

• Cisco 8945 user guide

• Cisco 8800 user guide

• Cisco 8831 user guide

• Cisco 8821 user guide

• Cisco 7925G user guide

Get help

• Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.

Accessibility

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end users, those steps must be taken. 
 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know. 
For further information about OHIO's digital accessibility resources, see:

• Digital Accessibility

• Office for University Accessibility

• Student Accessibility Services

• Ohio University's IT Accessibility Policy

Security

The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, an information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the university community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

• Resources for students 

• Resources for faculty and staff 

• Resources for researchers