How to report your absence online
The first step in reporting an absence is knowing when to report it. Given the multiple benefits that can cover your absence, here are a few rules of thumb:
- Report your claim up to 30 days in advance of a planned absence.
- For an unplanned absence, report as soon as you’re aware that you’ll be absent for 14 consecutive days.
Report your absence online
- Log in to LincolnFinancial.com or the Lincoln Financial Mobile app. First-time users will need to register using company code LF1993OHIO and by providing first and last name, birthdate, and the last four digits of your Social Security number.
- Select Start a claim and answer a few questions.
- About you: You’ll need your employee identification number or other ID as required by your employer.
- About your absence: Include the reason and dates of your absence, and if applicable, physician and diagnosis information.
- Choose Submit. For short-term disability claims, you’ll be asked to download, sign, and submit a medical authorization form, which you or your claims specialist can provide to your doctor.
- The confirmation page will provide a PDF document of your submittal. Save it for your records. You’ll need your claim number to view the status for the first time.
- Check the status of your claim online at LincolnFinancial.com or the Lincoln Financial Mobile app. There, you can also opt in to text messaging. You’ll receive texts on the receipt, approval, and extension of an absence, benefit payment information, if applicable, and the closure or extension of a claim based on your return to work.
LTD requests cannot be submitted online. Please contact your claims specialist about next steps by calling the phone number provided.
Report your absence by phone
You can also submit your claim by calling Lincoln at 888-408-7300 and speaking with a representative.
After submittal, log in to LincolnFinancial.com or the Lincoln Financial Mobile app. Navigate to your claim to view status and manage it:
Follow-up information: If you’re already out of work, you’ll be contacted by phone or written correspondence within three business days. If filing a claim in advance, you’ll be contacted once you’re out of work. At this time, your claims specialist can answer questions about your claim and gather additional information.
Document upload: Conveniently upload requested documents as they’re needed using our secure document upload feature on LincolnFinancial.com or the Lincoln Financial Mobile app.
Claim decision: A claim decision will be made once all required information is received, and a review is completed. We will contact you based on the communication preferences you set on LincolnFinancial.com or the Lincoln Financial Mobile app.
Ongoing communication: Your claim specialist will stay connected with you throughout your claim and assist you with additional support.
Return-to-work date: Once you know your return-to-work date, submit the date and required documentation on LincolnFinancial.com or the Lincoln Financial Mobile app. Once submitted, your claims specialist will review and process the information accordingly.
If you cannot return to work as scheduled and need an extension to your absence, request one by submitting a new date on LincolnFinancial.com or the Lincoln Financial Mobile app or contacting your claims specialist and providing the supporting documentation.