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Supplies and repairs
Login to my.comdoc.com or call 800-321-4846 to order supplies or request a repair visit.
Please include your device's ComDoc Equipment ID number any time you request help or place an order for supplies. This number should be displayed prominently on a ComDoc sticker on the front of your device.
Setup and troubleshooting
Please visit the Departmental Printers & Printing page to create a ticket for help configuring your computer for printing or to troubleshoot your device.
If you are configuring a computer yourself, make sure that you are using the correct printer driver and that Black & White is set as the default mode. Otherwise, you could be charged for color printouts, even when printing a black and white document.
Install a print driver
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Visit the Xerox Support & Drivers site.
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Search for your printer's Model.
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Choose Drivers & Downloads.
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Choose your computer's operating system from the drop-down menu.
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Choose a PCL6 driver if you are using Windows. Choose PostScript if you are using a Mac.
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Find and run the installer you just downloaded - usually in the "Downloads" folder.
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The location of the Black & White default setting varies depending on the application and device you are using.
Request training
To request training on a new device, simply check "Yes" for the training question when submitting the ComDoc request form.
To request training for an existing device, please visit the Departmental Printers & Printing page to create a ticket.
Billing questions
To report a billing error, change your account number, or inquire about a specific charge, call 740-593-1880 or send an email to oitbilling@ohio.edu.
Get help from OIT
Additional resources