Getting Started: TeamDynamix

Table of Contents

• Ticketing

• Reporting

• Finding and Organizing Your Work

  • Accessing TeamDynamix Portals

  • Accessing the Ticketing Application (TDWorkManagement) - previously TDWorkManagement

• Desktops: Visualizing Information

  • Where to Find Desktops 

Ticketing

TeamDynamix offers a ticketing application as a one-stop solution for creating, managing, and reporting on service needs. 

• For more information on ticketing, visit Getting Started: Ticketing.

Reporting

TeamDynamix offers a robust suite of reporting capabilities. You are able to create reports about time, resources, assets, tickets, projects, and more.

• For more information on reporting, visit Getting Started: Reporting.

Finding and Organizing Your Work

This section details how to access TeamDynamix, whether as a client, or as a ticketing agent. It also includes information about dashboards, an information display tool within TDWorkManagement that provides visual insights for ticketing agents.

Accessing TeamDynamix Portals

TeamDynamix has two portals, the Client Portal and TDWorkManagement.

• TDX's Client Portal is the hub for users to submit tickets and find TDX help resources like the service catalog or knowledge base pages.
  • You can access the Client Portal by navigating to help.ohio.edu.
• TDWorkManagement is the application suite that ticketing agents use to create, organize, and work on tickets.
  • You can access TDWorkManagement as a ticketing agent with your OHIO ID and password via single sign-on on help.ohio.edu.
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  • Once signed in, select your name in the upper right corner. 
  • In the drop down menu, select TDNext.

Accessing the Ticketing Application (TDWorkManagement)

Once you've logged in to TDWorkManagement:

• Select the View Applications button in the top left corner of the TDWorkManagement home page.
• Select Tickets. 
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Desktops: Visualizing Information

A Desktop is an information display tool within TDWorkManagement that provides visual insights of key performance indicators (KPI), metrics and key data points to monitor the health of the organization’s work as it relates to the user. The TeamDynamix Desktops are customizable and can include numerous modules and reports in a variety of layouts.

Where to Find Dashboards

Dashboards in the TDWorkManagement interface appear when logging into TDWorkManagement. After you've logged into TDWorkManagement, you'll find the main House Icon and any other desktops that have been assigned to you by clicking the down arrow beside the Dashboard Name. 

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Get help from OIT

• Visit the Help Desk: TeamDynamix page to create a ticket.

Additional resources

• View our Knowledge Base for additional articles about creating tickets, filtering tickets, editing tickets, and more.