Help Desk: TeamDynamix

TeamDynamix is a web-based platform that allows departments to offer OHIO users a one-stop shop for ticket requests and help articles. Robust workflow, reporting, and configuration options allow departments to manage ticket queues and offer a user-friendly help desk experience.

Categories (1)

Ticketing

Articles related to the ticketing application in TeamDynamix.
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Articles (7)

Pinned Article Getting Started: TDX Client Portal & Client Portal Admin

An overview of the Client Portal page and associated administrative features available to TeamDynamix administrators.

Pinned Article Getting Started: TeamDynamix

Summary of TeamDynamix features and applications.

Add a Report to Your Desktops

You can add a report to your desktops, so that way you see it on your home screen when you navigate to TeamDynamix.

Copying, Editing, and Saving Ticket Reports

Learn how to copy, save, and edit reports that others have created in TeamDynamix (TDX).

Creating a TeamDynamix Solution Account

Guide to creating an account with TeamDynamix Solutions, a help hub for TeamDynamix users.

Updating Your Signature in TeamDynamix (TDX)

You can add a custom signature that automatically shows up on your ticket comments and in ticket response templates.

Viewing SLA Reports in TeamDynamix

Learn how to run reports to see how your team's tickets are meeting the "respond by" and "resolve by" service level agreements (SLAs).