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Description
This article provides the main methods to create tickets in TeamDynamix for technicians.
Environment
TeamDynamix
Solution
There are two methods to create tickets: through the client portal and the technician portal.
TDClient
You can create tickets through the client portal (help.ohio.edu) just like staff, faculty, and students can.
From the Main Page
1. Navigate to help.ohio.edu.
2. Select + Create a ticket.
(Note: Select image to enlarge, then 'View Image' to magnify)
3. Fill out the required fields.
4. Select submit.
From the Service Catalog
If your ticket involves a specific service, you can submit your ticket from a specific service catalog page.
1. Navigate to help.ohio.edu.
2. In the top menu, select Services.
3. Select your desired service category.
4. Select the service you would like to request.
5. Select the button on the right side of the screen to request the service.
6. Fill out the ticket form as required.
7. Select the submit button.
TDNext
You can create tickets through the technician portal.
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Log in to TDNext with your OHIO email and password.
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Select the Applications Menu (the green chart icon in the upper left).
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Select Tickets.
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Select +New from the menu.
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In the drop-down menu, select Choose a Ticket Form (for incidents) or Create a New Service Request (for service requests).
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In the Form field, select a form based on the topic of your ticket.
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Fill out all required and optional fields as desired.
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Select Save to submit the ticket.
Outcome: You are now able to create tickets in TeamDynamix.
Get help from OIT
Additional resources