Description
This article provides information and steps to take when assigning or reassigning tickets in TDNext, the technician application of TeamDynamix.
Environment
TeamDynamix
Solution
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Log in to TDNext with your OHIO email and password.
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Select the Applications Menu (the green chart icon in the upper left).
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Select Tickets.
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Open the existing ticket from your ticketing desktop or by using the search bar in the upper right.
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Select the ticket to open ticket details.
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At the top of the ticket details screen, select Actions.
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To assign/reassign the ticket, select Assign Incident/Service Request or Reassign Incident/Service Request.
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Under New Responsibility, select a new responsible person or group by typing in the text field or by using the magnifying glass icon.
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Choose whether or not to notify the person that they have been assigned to the ticket. The default choice is to notify the resource.
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Select Save.
Outcome: You should now be able to assign and reassign tickets.
Note: To unassign an incident or service request, from the ticket details menu, select Actions > Unassign Incident/Service Request.
Get help from OIT
Additional resources