Assigning or Reassigning Tickets

Description

This article provides information and steps to take when assigning or reassigning tickets in TDNext, the technician application of TeamDynamix.

Environment

TeamDynamix

Solution

  1. Log in to TDNext with your OHIO email and password.

  2. Select the Applications Menu (the green chart icon in the upper left).

  3. Select Tickets.

  4. Open the existing ticket from your ticketing desktop or by using the search bar in the upper right.

  5. Select the ticket to open ticket details.

  6. At the top of the ticket details screen, select Actions.

  7. To assign/reassign the ticket, select Assign Incident/Service Request or Reassign Incident/Service Request.

  8. Under New Responsibility, select a new responsible person or group by typing in the text field or by using the magnifying glass icon. 

  9. Choose whether or not to notify the person that they have been assigned to the ticket. The default choice is to notify the resource.

  10. Select Save. 

Outcome: You should now be able to assign and reassign tickets.

Note: To unassign an incident or service request, from the ticket details menu, select Actions > Unassign Incident/Service Request. 

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