Knowledge Base

Categories (20)

Accounts, Passwords, and IDs

Tools that support OHIO accounts, passwords, multi-factor authentication, and single sign-on
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Custom Solutions

Create your own solutions using Microsoft Automate or Microsoft Power Apps, or request a custom IT project
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Devices, Software, & Printing

University-owned devices, printers, and software available to faculty, staff, and students
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Digital Accessibility

Ensure technology solutions and systems are accessible for all OHIO users in accordance with University policies
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Email, Calendar, & Scheduling

Email and calendar tools, including Catmail, Astra Schedule, Bookings, email lists, and more
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Employee Management & HR Systems

Systems related to employee management and HR functions, such as Oracle, Workforce, and MPI
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File Management & Storage

File management and storage tools, including network file storage (shared drive), OnBase, OneDrive, and more
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Finance & Purchasing Systems

Systems related to finance and purchasing, such as Oracle, Concur, BobcatBUY, Peoplesoft, and more
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Information Security

Ensure technology solutions appropriately manage risks and protect both personal and OHIO information and systems
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Information Systems & Reporting

Information systems including My OHIO Portal, Blackboard, OBI, Power BI, and PeopleSoft
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Internet & Network

Internet and network services, including remote network access (VPN)
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Microsoft Office 365

Popular Microsoft Office 365 tools offered to OHIO students, faculty, and staff
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Phones

Phone services, including voicemail, virtual fax, softphones, and more
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Process Automation

Tools that support automated processes, electronic forms, document retention, and low-code solutions including Microsoft Forms, OnBase, Power Automate and Power Apps
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Special Computing Environments

Tools and services that support specialized computing environments, including academic research
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Surveys & Forms

Microsoft Forms, REDCap, Qualtrics, and Class Climate
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Teaching & Learning

Academic tools that support teaching and learning, including hardware within physical classrooms, testing and proctoring, Blackboard, Top Hat, VoiceThread, Panopto, and more
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Video

Video tools, including OULN, Microsoft Stream, Microsoft Teams, YouTube, and Adobe Connect
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Website Management

Request website services or report website-related issues
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Technology Review

OIT offers technology reviews for all information technology, communication technology, or software purchases/renewals.
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