Knowledge Base

Categories (17)

Accounts, Passwords, and IDs

Tools that support OHIO accounts, passwords, multi-factor authentication, and single sign-on

Custom Solutions

Create your own solutions using Microsoft Automate or Microsoft Power Apps, or request a custom IT project

Devices, Software, & Printing

University-owned devices, printers, and software available to faculty, staff, and students

Email, Calendar, & Scheduling

Email and calendar tools, including Catmail, Astra Schedule, Bookings, email lists, and more

Employee Management & HR Systems

Systems related to employee management and HR functions, such as Oracle, Workforce, and MPI

File Management & Storage

File management and storage tools, including network file storage (shared drive), OnBase, OneDrive, and more

Finance & Purchasing Systems

Systems related to finance and purchasing, such as Oracle, Concur, BobcatBUY, Peoplesoft, and more

Information Systems & Reporting

Information systems including My OHIO Portal, Blackboard, OBI, Power BI, and PeopleSoft

Internet & Network

Internet and network services, including remote network access (VPN)

Microsoft Office 365

Popular Microsoft Office 365 tools offered to OHIO students, faculty, and staff

Phones

Phone services, including voicemail, virtual fax, softphones, and more

Process Automation

Tools that support automated processes, electronic forms, document retention, and low-code solutions including Microsoft Forms, OnBase, Power Automate and Power Apps

Special Computing Environments

Tools and services that support specialized computing environments, including academic research

Surveys & Forms

Microsoft Forms, REDCap, Qualtrics, and Class Climate

Teaching & Learning

Academic tools that support teaching and learning, including hardware within physical classrooms, testing and proctoring, Blackboard, Top Hat, VoiceThread, Panopto, and more

Video

Video tools, including OULN, Microsoft Stream, Microsoft Teams, YouTube, and Adobe Connect

Website Management

Request website services or report website-related issues