Editing a Ticket

Description

This article provides information and steps to take when editing tickets in TDWorkManagement, the technician application of TeamDynamix.

Environment

TeamDynamix

Solution 

In order to edit a ticket, you will need to:

  1. Log in to TDWorkManagement with your OHIO email and password.

  2. Select the View Application button (in the upper left).

  3. Select Tickets.

  4. Locate the ticket via provided filters or searches.

  5. Select the title of the ticket you wish to edit from the tickets list.

  6. Select the Edit button at the top of the page.

  7. Modify ticket information as needed and once complete, select the Save button at the top of the window.

Outcome: You are now able to edit tickets in TDWorkManagement.

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