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Description
Navigate errors that occur during log in and learn how to resolve access issues you may encounter.
Error message: "Access denied"
This error happens when you try to access a service that requires you to have multi-factor authentication enabled on your account. Make sure you have followed all of the steps to enroll at least one device in multi-factor authentication. If you are a student, make sure to follow the instructions in the student section of the enrollment page.
Error message: "Login unauthorized" or "Sorry, your sign-in timed out"
You are receiving this message because you have been idle on the login screen for too long. Reload the page and you will be able to log in normally.
Error message: "Update your password"
If you receive this message and your current password is not working, OIT has detected suspicious activity on your account and has reset your password as a safeguard. To regain access to your account, you must either:
Error message: "Your account is temporarily locked"
You are receiving this message because there have been too many failed login attempts from your current device. To log in, you must:
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Contact the OIT Service Desk (servicedesk@ohio.edu or 740-593-1222) to reset your account.
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