Resetting Your OHIO Account Password

Description

If you have forgotten or lost your password, or if you have responded to a malicious email, you should reset your password. 

If you know your existing password but are looking to change your password, you can do so through a different process.

Environment

Any account or device that uses your OHIO account login

Solution 

Self-Serve Reset

  • Visit account.ohio.edu to reset your password.

  • Under the Existing User option, select Reset Password.

  • Enter your OHIO email, PID, and Date of Birth, and select Continue.

    • Note: If you have forgotten your PID, select the Forgot PID button at the bottom of the screen.

  • Choose your preferred verification method on the next screen by selecting the appropriate button.

  • Enter the code sent to your preferred recovery method and select Continue.

    • Note: If your code contains letters, they do not need to match capitalization.

  • Enter your new password and confirm the new password.

    • Note: Your new password cannot be the same as any previously used passwords.

  • You will receive a confirmation message on the next screen and a confirmation email will be sent to your OHIO email.

Outcome: Your password has been reset and you should now have access to your account.

Alternate Way to Reset Your Password

If you are unable to reset your password using the self-serve reset, you can reset your password by following the steps below.

  • To verify your identity for password reset purposes, you will need to bring a photo ID to one of the following locations:

    • Athens Campus

      • Alden Library, 4th Floor

    • Regional Campuses

      • Eastern: Shannon Hall, Room 227 - Eastern Campus Lab Annex 

      • Chillicothe: Bennett Hall - Computer Lab 

      • Lancaster: Herrold Hall, Brasee Hall, Student Services 

      • Southern: Academic Center Building, Room 210 - Open Computer Lab 

      • Zanesville: Elson Hall, Room 102 - Help Desk 

  • If you are unable to travel to one of the above locations, please contact the IT Service Desk to discuss alternate methods of verifying your identity. 

  • Faculty and staff: If your department has a technician assigned to it, that individual can also reset your password for you.

Get Help From OIT

  • Visit the OHIO Accounts page to create a ticket if you still need assistance with your OHIO Account.

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