Help & Resources: Proctortrack

If you need help with Proctortrack, we recommend starting with their live chat, phone, or email support before reaching out to OIT. Visit the Proctortrack support page for live chat, phone, and email support available 24/7/365.

Proctortrack will be retired on July 1, 2026, and will no longer be available to OHIO users after that date. Users are encouraged to transition to Proctorio. Proctorio will be available to all OHIO users by July 1, 2026, with a student-pay model of $3 per exam

Table of contents

• Students
  • Troubleshooting exam access
  • Troubleshooting issues during exams
• Instructors

Help articles

Students

• Getting started with Proctortrack (Students)

Troubleshooting exam access

• Troubleshooting connecting to the Proctortrack app
• Troubleshooting registration and login issues
• Troubleshooting exam passwords

Troubleshooting issues during exams

• Troubleshooting Internet browsers
• Troubleshooting test uploads
• Troubleshooting your microphone
• Troubleshooting slow speeds on Mac

Instructors

• Getting started with Proctortrack (Instructors)
• Managing Exam Availability and Due Dates in Canvas and Proctortrack

Get help

OIT provides assistance for Proctortrack-related issues that involve university system settings, Canvas integration, or institutional policies. For all other issues, please contact Proctortrack support first.

• Visit the Proctortrack support page for live chat, phone, and email support available 24/7/365

• Visit the Online Proctoring: Proctortrack page to create a ticket

• Visit the Proctortrack Resources and Training page for an OIT consultation

Additional resources

• Student guide: Taking an online proctored exam via ProctorTrack (DOCX)

• Online proctoring - Instructor guide for Proctortrack (PPTX)