Getting Started with Proctortrack (Instructors)

Table of Contents

Setting up the onboarding exam

The Onboarding exam is a mock exam that each student must complete as part of their initial setup. There are two purposes of the Onboarding exam in Proctortrack: 

  1. to confirm the student's identity in the Proctortrack system by comparing the student's facial scan with a valid photo ID 
  2. to allow students the opportunity to test their equipment (e.g. computer, webcam, microphone).  

All students must complete Onboarding in Proctortrack before they can take an actual exam. Student Onboarding profiles last for 365 days and are valid for taking Proctortrack-enabled exams in other courses. 

Updating LMS Settings

Blackboard 

  • Steps for setting up an Onboarding exam in Blackboard can be found on slides 2-7 of this Instructor Guide for Proctortrack (PPTX hosted on OneDrive).
  • Test questions: 
    • Make the test one simple question (e.g. "Is the sky blue?") 
    • Ensure the question (and the test) is worth zero points. 
  • Test options: 
    • Enable "Make available to students." Alternatively, ensure that the Display After option under Test Availability gives students at least 24-48 hours to complete the Onboarding before their first proctored exam. Exams must be available within Blackboard to be accessed within Proctortrack. Exams cannot be in hidden folders. 
    • Multiple attempts - Allow Unlimited Attempts (in case the student gets disconnected while completing the Onboarding) 
    • Force Completion - No 
    • Set Timer - No 
    • Password - Yes; you will need to also use this password when setting up the test in Proctortrack as well. To ensure all students complete their Blackboard exam used online proctoring, you must set up a password on the Blackboard exam and share that password only with Proctortrack. You should not provide your students with the password, or they will be able to take the exam through Blackboard without using Proctortrack. 

Canvas

  • Steps for setting up an Onboarding exam in Canvas can be found on slides 4-17 of this Instructor Guide for Proctortrack - Canvas (PPTX Hosted on OneDrive)
  • Quiz questions: 
    • Make the Quiz one simple question (e.g. "Is the sky blue?") 
    • Ensure the question (and the test) is worth zero points. 
  • Quiz Settings
    • Multiple attempts - Allow Unlimited Attempts (in case the student gets disconnected while completing the Onboarding) 
    • Require an Access Code - enter an access code for the Quiz.  
    • Assign - Assign to "Everyone"
    • Due - select a due date. Alternatively, ensure that the Available From to gives students at least 24-48 hours to complete the Onboarding before their first proctored Quiz. Quizzes must be available within Canvas to be accessed within Proctortrack. Quizzes must be published for students to take them with Proctortrack.

Updating Proctortrack Settings 

These settings apply for both Canvas and Blackboard

  • Setting found on the Instructor Dashboard
    • Monitoring/Onboarding  - Configure the Onboarding exam status as "Onboarding On" 
  • Settings found under Edit Access Details
    • Access Code - Enter the same password you gave the test in Blackboard 
      • For Canvas, the access code you configured transfers automatically to Proctortrack
  • Settings found under Go to Configuration > Test Settings 
    • Enable "Hide Access Code/Password" from students to discourage password sharing. 
    • Automatic Proctoring (Level 3) has Room Scan, an optional feature for instructors, defaulted to "off". Instructors may elect to turn this setting on to require students to scan their test taking environment before an exam. 
    • Live proctoring (Level 4) has Room Scan on by default. Instructors may elect to turn this setting off during exam set up by accessing the Identity Verification Settings tab and toggling Require Room Scan to "off".
  • Note: An Onboarding exam should never have the "Onboarding On" status removed in Proctortrack. Doing so will delete all onboarding profiles that were created with that exam and those students would have to go through the Onboarding process again before they can take an actual exam.  

  • Note: Onboarding may not be required for each course, as the student Onboarding Profile is valid for 1 year (365 days). We recommend checking your students' Onboarding status to see if you need an Onboarding exam in your course. 

Onboarding your students

Students must successfully complete Proctortrack's onboarding 24-48 hours before taking their first exam. Ensure that all students complete onboarding well before the deadline for your first online proctored exam

Review the Proctortrack preparedness checklist (DOCX)

Checking Onboarding Status 

Blackboard

Canvas

Note: If a student's name in Blackboard is different than what is on their ID they will fail Onboarding. Instructors can pass a student who has failed the Onboarding exam by selecting the View Sessions option for the Onboarding exam on the Instructor Dashboard, selecting the student's name and then clicking the Pass button at the top right of the page. 

Setting up an online proctored exam

Updating LMS Settings

Blackboard

  • Review slides 2-14 the Online proctoring - Instructor guide for Proctortrack (PPTX) or review the How to create an exam (video hosted on Panopto)
  • Ensure your exam is available within Blackboard so it can be accessed within Proctortrack. Exams cannot be in hidden folders.
  • To ensure all students complete their Blackboard exam used online proctoring, set up a password on the Blackboard exam and share that password only with Proctortrack. You should not provide your students with the password, or they will be able to take the exam through Blackboard without using Proctortrack.
  • Test options
    • Disable "Force Completion." If a student's internet drops, they must be able to continue after reconnecting. 
    • Set Test Presentation to "One at a Time." This will accommodate slower internet connections. 

Canvas

  • Review slides 4-17 of this Instructor Guide for Proctortrack - Canvas (PPTX Hosted on OneDrive)
  • Ensure your Quiz is published within Canvas so it can be accessed within Proctortrack
  • Quiz Settings
    • Multiple attempts - Allow Unlimited Attempts (in case the student gets disconnected while completing the Onboarding) 
    • Require an Access Code - enter an access code for the Quiz.  
    • Assign - Assign to "Everyone"
    • Due - select a due date. Alternatively, ensure that the Available From to gives students a window of availability. 

Updating Proctortrack settings 

  • Settings found under Edit Access Details
    • Access Code - Enter the same password you gave the test in Blackboard
      • For Canvas, the access code you configured transfers automatically to Proctortrack
  • Settings found under Go to Configuration
    • Enable "Hide Access Code/Password" from students to discourage password sharing.
    • On a case-by-case basis, instructors may need to allow specific configurations for students who need to take an exam in a public setting. Examples include allowing people in the background and allowing students to wear a mask or face covering. To configure this, instructors should: 
      • select Student Settings> Edit Configuration> Enable "Multiple People"  
        • This will prevent the student's session from being flagged if other people can be seen in the background. 
      • select Student Settings>Edit Configuration>Opt-Out of Face Scan 
        • If the instructor does not configure this setting and the student must wear a mask, the student will be able to take their exam but they will be flagged. The instructor can always ignore the flag when reviewing the exam session. 
        • Note: Instructors cannot opt a student out of the face scan for an Onboarding exam. Only after a student has passed the Onboarding exam in the instructor's course, can they be opted out of the face scan.

Communicating with students

  • For more information about the student experience please see:
  • Tell students which exam(s) will use Proctortrack. 
  • Remind students of the following: 
    • Windows or Mac computer with webcam, microphone, and the Proctortrack application is required (see the Technical Requirements and Restrictions).
    • They must complete an onboarding exam at least 48 hours before the actual exam.
    • Students will be monitored via webcam/microphone during the exam.
    • Actions that appear to involve cheating will be flagged, and recorded footage will be reviewed.
    • Advise students on how to prepare their testing environment
      • Plug in to an AC power source. If this is not possible, students should check their power management and battery settings to make sure the computer does not go to sleep or power down when it detects inactivity. 
      • Minimize competing uses over slow connections: If a student's Internet connection is marginal or unreliable, other online activities in their household could interfere with a proctored exam. Power down devices like streaming sticks, phones, tablets, game consoles, and other computers during the exam. 

Reviewing an exam

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Article ID: 64
Created
Mon 3/21/22 11:30 AM
Modified
Tue 1/30/24 2:36 PM