Help & Resources: Proctorio

If you need help with Proctorio, we recommend starting with their live support before reaching out to OIT. Visit the Proctorio support page for live chat, phone, and email support available 24/7/365. 

Proctorio will be available to all OHIO users effective July 1, 2026, with a student-pay model of $3 per exam.

Help articles

Students

• Getting started with Proctorio (Students)
• Troubleshooting access and exam issues (Students)

Instructors

• Getting started with Proctorio (Instructors)

Get help

OIT provides assistance for Proctorio-related issues that involve university system settings, Canvas integration, or institutional policies. For all other issues, please contact Proctorio support first. 

• Visit the Proctorio support page for live chat, phone, and email support available 24/7/365 
• Visit the Online Proctoring: Proctorio page to create a ticket 
• Visit the Proctorio Resources and Training page for an OIT consultation 

Additional resources

• Proctorio Support Help Center