University-Owned Mac Management

Description

University-owned Macs are managed and maintained by the Office of Information Technology and/or a technician in the college to ensure that faculty and staff have up-to-date, well-maintained, and effective devices that enable them to do their jobs. 

Access

• All University-owned Mac computers that are capable of running one of the three most recent releases of Mac OS.

Who can access

Device management is available for: 

• Computers issued to individual OHIO faculty and staff 

• Classroom computers and devices 

• Department-loaned computers and devices 

• Lab computers and devices 

• iPads issued to individual OHIO faculty and staff 

How to request access

• Contact the IT Service Desk or your departmental technician.

• In some cases, after enrolling in Managed Macs, your computer may ask you to approve an MDM Profile.

Features

• Standard suite of licensed software packages, including Microsoft 365. 

• Installation support for many applications. 

• Automated operating system upgrades and application updates. 

• Automated installation of routine security patches and updates. 

• One-click software installs. 

• Simplified troubleshooting steps to fix common issues. 

• A streamlined process for setting up new computers or re-imaging existing computers. 

• Antivirus software that scans for known system vulnerabilities

Baseline image install

• Microsoft 365 

  • Word, Excel, PowerPoint, Outlook, OneDrive for Business, OneNote, Teams

• Popular Internet Browsers 

• Endpoint Security, Compliance and Vulnerability Management Software 

• OS installed Apps such as GarageBand, iMovie, Keynote, Numbers, and Pages

User-installable applications via the Self-Service app

• University-licensed software can be installed via Self Service. 

Additional resources

Join the Device Support & Software Advisory Community

• The Device Support & Software Advisory Community is open to OHIO students, faculty, and staff who have an interest in computer support, virtual desktops, digital signage, and other devices managed by the University.

Service support

• Computer and Device Support Service Level Agreement

• To learn more about what a given service has planned, visit the IT Services Roadmap page to view all available roadmaps.

• Help & Resources - Remote Mac Software Management

Get help

• Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.

Accessibility

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken. 
 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know. 
For further information about OHIO's digital accessibility resources, see:

• Digital Accessibility

• Office for University Accessibility

• Student Accessibility Services

• Ohio University's IT Accessibility Policy

Security

The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

• Resources for students 

• Resources for faculty and staff 

• Resources for researchers