University-Owned Device Support

Description

Computer hardware and software troubleshooting, maintenance, and repair service. 

Who can access

• Current OHIO faculty, staff, emeriti, and students 

How to request access

• University-owned computers 

  • Contact the IT Service Desk. 

• Personally-owned computers 

  • Bring the device to the IT Service Desk at Bobcat Depot located on the first floor of Baker University Center (1 Park Place Athens, Ohio).

Features

University-owned computers 

• Central management of licensed applications and operating system updates for Windows and Mac devices

• On-site evaluation and repairs for computer issues

Personally-owned computers 

• Walk-in repair service available at the Service Desk at Bobcat Depot

• Free evaluation of computer issues

• Hourly labor rate for non-warranty repairs 

• Warranty service for Macs and business-class Dells and Lenovos

Additional resources

Join the Computer and Device Support Advisory Community

• The Computer and Device Support Advisory Community is open to OHIO students, faculty, and staff who have an interest in computer support, virtual desktops, digital signage, and other devices managed by the University.

Service support

• Computer and Device Support Service Level Agreement

• To learn more about what a given service has planned, visit the IT Services Roadmap page to view all available roadmaps.

Get help

• Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.

Accessibility

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken. 
 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know. 
For further information about OHIO's digital accessibility resources, see:

• Digital Accessibility

• Office for University Accessibility

• Student Accessibility Services

• Ohio University's IT Accessibility Policy

Security

The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

• Resources for students 

• Resources for faculty and staff 

• Resources for researchers