Fixing dropped Wi-Fi connections on a Mac

Tags Internet

Description

Fixing connection issues when Mac randomly drops its wireless connection.

Environment

Mac

Solution 

  1. Open Keychain Access

    1. Open a Finder window. 

    2. Click on Applications under Favorites in the left sidebar. 

    3. Open or expand the Utilities folder. 

    4. Open Keychain Access

  2. Under Category, choose Certificates (NOT My Certificates). 

  3. Identify if there is only one securelogin.oit.ohio.edu entry: 

    1. If there is only one, skip to step 5. 

    2. If there is more than one entry: 

      • Delete all securelogin.oit.ohio.edu entries. 

      • Re-connect to the eduroam wireless network. 

      • Accept the new security certificate. 

      • Return to step 1 above. 

  4. Double-click securelogin.oit.ohio.edu
    Thumbnail 

  5. Click the triangle next to Trust

  6. Use the drop-down menus to change the following attributes to Always Trust

    • Secure Sockets Layer (SSL) 

    • Extensible Authentication (EAP) 

    • X.509 Basic Policy 

      Thumbnail 

  7. Close the dialog box and enter your Mac's password to confirm the changes 

 

Download a PDF version of the Mac OS workaround

 

Outcome: You should have fixed the wireless connection issues on your Mac.

Get help from OIT

  • Visit the Wi-Fi page to create a ticket

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Details

Article ID: 100
Created
Tue 3/22/22 9:59 AM
Modified
Wed 5/25/22 11:19 AM