How to obtain an exam password from Proctortrack and paste it into the exam password field in Blackboard.
Blackboard on PC and Mac.
After you have downloaded/launched the Proctortrack app and you've completed the identity verification portion of the exam in Proctortrack, you will be sent back to Blackboard. A blue border will appear around your screen indicating that Proctortrack is active.
Once you're back in Blackboard, you will see your webcam video stream displayed at the bottom right of the screen.
If the instructor has opted to show the exam password:
You will see Exam Password: followed by the password outlined with blue at the top of the webcam video stream box.
Type the displayed password into the exam password field in Blackboard, or highlight the password text and paste it into the exam password field, then select Submit.
If the instructor has chosen to hide the exam password:
You will see Exam Password outlined with blue at the top of your webcam video stream.
Select the blue Exam Password box to copy the exam password. Confirm that you see the Access Code Copied Successfully message displayed at the bottom of the screen.
You will then have 20 seconds to paste the password into the Blackboard exam password field. If you wait longer than 20 seconds, you will need to re-copy the password by selecting the Exam Password box again.
Right-click within the exam password field in Blackboard and select Paste. The password should appear in the field as multiple asterisks. Select Submit to proceed with the exam.
Once a password is copied, students have 20 seconds to paste the password in the exam password field in Blackboard.
If you're unable to paste, attempt to copy the exam password again by selecting the blue Exam Password box at the top of the webcam video stream, found in the bottom right of your screen. Selecting this box should cause the Access Code Copied Successfully message to display at the bottom of the screen.
Right-select in the Blackboard exam password field and select Paste.
Still not working? Try:
Clearing your browser cache. For instructions, review how to clear your browser's cache.
Using a different browser:
If you're using Chrome, attempt to use Firefox.
If you're using Firefox, attempt to use Chrome.
OIT does not recommend using Edge, Explorer, or Safari browsers with Proctortrack or Blackboard.
Outcome: You should now be able to access the exam password and paste it in Blackboard.
Visit the Online Proctoring: Proctortrack page to create a ticket
Visit the Technology Resources and Training page for an OIT training
Online proctoring - Instructor guide for Proctortrack (PPTX)