Description
Online Proctoring is a fee-based service that allows students to take a proctored exam on their own device from a location of their choosing if their instructor has enabled the feature for their course.
Access
Instructors
Students
Who can access
How to request access
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Instructors: All LMS courses are already configured to use Proctortrack. For more information about configuring a Canvas or Blackboard exam for Proctortrack see the Getting Started section of the Help and Resources page for Online Proctoring. To use Proctortrack for proctoring exams outside of an LMS, please contact the IT Service Desk.
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Students: You can only use online proctoring if your instructor has enabled it for your course.
Features
Automatic proctoring ($6 per test)
Live proctoring ($15 per test)
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Artificial intelligence monitors students during the test.
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If suspicious behavior is detected, a human proctor checks in on the session.
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Student requirements:
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Reliable Internet access
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Computer running a Mac or Windows operating system with a webcam (for taking the test)
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Webcam and microphone (can use the built-in webcam and microphone on their computer)
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A second device, such as a smartphone or tablet, with a camera (for secondary monitoring)
Available for Canvas and Blackboard tests and exams
Setting up Department Pay for Proctortrack Exams
Faculty members interested in their department covering the costs of Proctortrack proctoring for all exams in a course can use the department pay option.
What is Department Pay?
Department Pay allows a university department to pay for all Proctortrack proctored exams within a single course. Please note:
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Instructors decide which exams will be proctored through Proctortrack.
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Department pay applies to all Proctortrack proctored exams within the course.
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The department must agree to cover these costs before the setup process begins.
Required lead time
The Proctortrack vendor requires a minimum of two weeks of lead time to configure department pay for a course. Please plan accordingly.
Submitting a request
Instructors who would like to set up department pay for a course must submit a support ticket that includes the following information:
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Department approval: Written consent from the department indicating they will cover Proctortrack costs (e.g., an email or ticket confirmation).
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Billing contact information: The name and contact details of the individual responsible for billing within the department.
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Department account number: The account number to which charges will be billed after the term ends.
Additional resources
Join the Teaching and Learning Advisory Community
Service support
Get help
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For Proctortrack specific help, please contact the support team at Proctortrack.
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Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.
Accessibility
You can learn about accessibility features in Proctortrack by visiting their website.
Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken.
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know.
For further information about OHIO's digital accessibility resources, see:
Security
The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research.
For additional information about OHIO’s security resources, see: