Adding a Shared Mailbox to Your Outlook Email

Description

A shared mailbox is a mailbox that multiple users can use to read and send email messages.

These instructions describe how to add an existing shared mailbox to your Outlook email.

Environment

Outlook on the web (catmail.ohio.edu) or the Outlook app on Windows or Mac

Table of Contents

Outlook on the Web (Catmail.ohio.edu)

Option 1: Add the shared folder to your list 

  1. Log into https://catmail.ohio.edu with your own OHIO email and password. 

  1. In the left menu, right click Folders or hover over Folders and select the ellipses (...).

  1. Select Add shared folder or mailbox. 

  1. Enter the email address of the shared mailbox or calendar and select Add. 

  1. Your shared mailbox/calendar will appear in your expanded folder list below your personal folders. 

Option 2: Log in directly 

  1. Visit https://outlook.office365.com/mail/address@ohio.edu.

  2. Log in using your own OHIO email and password. 

  3. Use the app launcher icon near the top of your Outlook window to choose either Mail or Calendar. 

Outlook for Windows 

Note: These instructions are for the new version of Outlook. (If you're using the old version, you should see a toggle in the upper right corner to switch to the new version.)

  1. Select the Windows icon in the bottom left of your screen.

  2. Type Outlook and select the app to open Outlook.

  3. In the left menu, right-click your OHIO email that appears above your email folders. 

    1. Alternatively, you can navigate to the Shared with me folder and right click it or select the ellipses (...) beside it. 

  4. Select Add shared folder or mailbox. 

  5. Enter the email address of the shared mailbox or calendar and select Add. 

Outcome: Your shared mailbox/calendar will appear in your expanded folder list below your personal folders. 

Outlook for Mac 

  1. In Outlook, navigate to Tools > Accounts. 

  2. Under your account, select Delegation & Sharing.

  3. Select the “+“ in the bottom-left corner. 

  4. Select the top right tab labeled Shared with Me.

  5. Type in or select the listed email address for the Shared Mailbox.

  6. Select Add.

  7. If prompted to allow an "autodiscover" connection, select Always use my response for this server, and then select Allow.

  8. Select Done.

Outcome: Shortly, you should see the mailbox appear on the left side of Outlook underneath your mailbox. 

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