Accessing the Internet from home

Description

Many resources are available to support students and employees accessing the Internet from their homes during the Covid-19 pandemic. 

Environment

PC, Mac, mobile device, web browser

Solution 

Covid-19 pandemic resources

If you don't have high-speed Internet access, the following resources are providing assistance during the Covid-19 pandemic:

• FCC agreement: States that providers will waive late fees, not cutoff service for lack of payment, and open hot spots.

• Altice USA: Offers Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.

• AT&T COVID-19 response:: Offers open hot spots, unlimited data to existing customers, and $10/month plans to low-income families.

• Charter/Spectrum COVID-19 response:: Provides free Charter/Spectrum broadband and Wi-Fi for K-12 and college student households for 60 days, open Wi-Fi hot spots.

• Comcast COVID-19 response: Offers free Wi-Fi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.

• Sprint COVID-19 response: Follows FCC agreement, provides unlimited data to existing customers, allows all handsets to enable hot spots for 60 days at no extra charge.

• T-Mobile COVID-19 response: Follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot spots for 60 days at no extra charge.

• Verizon COVID-19 response: Offers no special offers, but follows the FCC agreement.

Alternatively, you can access OHIO Wi-Fi from many of the parking lots and outdoor spaces on OHIO's campus. 

Internet Service Provider contact information

• Frontier: https://go.frontier.com/lp/customer-support

• Spectrum: https://www.spectrum.net/support/category/internet/

• Viasat/Exede: https://www.exede.com/contact-us/

• HughesNet: https://www.hughesnet.com/support

• New Era Broadband Services: https://www.newerabroadband.com/#contact

• Intelliwave Broadband: http://www.intelliwave.com/technical-support-contact.html

• LocalNet: https://www.localnet.com/contact.php

• Earthlink: https://support.earthlink.net/

• Nelsonville TV: http://nelsonvilletv.com/support.html

• Comcast/Xfinity: https://www.xfinity.com/support/

Outcome: You should now be able to access resources that will enable you to connect to the Internet at home.

Get help from OIT

• Visit the Wired Internet page to create a ticket