Understanding Common Issues with Adobe Creative Cloud

Table of Contents

• Access

• Applications

• Error Message

• File Storage

Help Information

Access 

• Use your OHIO email address as your Adobe ID (yourOHIOID@ohio.edu). 

Applications  

• A variety of mobile and desktop applications are available via Adobe Creative Cloud, such as Adobe Pro, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and many more.  

• Ohio University's subscription includes all the desktop applications listed in Adobe's "Complete" plan. 

• Acrobat Pro is included in the Adobe Creative Cloud and can be accessed like any other app.

• Sketch, draw, paint, create layouts, edit photos, and make videos with Adobe’s family of mobile apps. With Adobe CreativeSync, all your apps and assets are connected across your desktop and mobile devices, so you can do great work anywhere.

• Creative Cloud does not include Adobe Sign. If you would like to add Adobe Sign, please submit a Technology Help Center ticket to receive a quote. 

Error Message 

• If an Adobe application shows an egress error on your computer regarding egress.  Egress IP range is optional and can be removed in the shared device configuration. Go to the "Go" option at the top side of the screen/desktop, select the "Go to Folder" option, and enter this location in that box: "/Library/Application Support/Adobe". Under Adobe folder, search for "OperatingConfigs" folder which you can remove/delete from the machine. 

File Storage 

• Storing files in Adobe Cloud is not OHIO's preferred source. Please store files in OneDrive. 

• By installing Adobe Creative Cloud applications, you agree you will not store any sensitive data on Adobe online storage. For more information, refer to Storing Data by Type. 

• Starting October 1, 2024, Adobe will begin discontinuation of the Creative Cloud desktop synchronization service and the folder and file sharing capabilities of synced files for businesses under Creative Cloud for Teams and Creative Cloud for Enterprise plans. Files in your Creative Cloud Files folder will no longer be copied to cloud storage. Additionally, files and folders shared from Synced files will no longer be accessible by others inside your organization or externally.

  • OIT recommends that users sign into their Adobe account and sync the latest version of their assets to their local computer or OneDrive before October 1, 2024.

Get help from OIT

• Visit the Adobe Creative Cloud page to create a ticket

Additional resources

• Creative Cloud: Get Started

• Adobe Creative Cloud Learn & Support 

• Creative Cloud User Guide 

• Creative Cloud Tutorials