Understanding Common Issues with Adobe Creative Cloud

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Table of Contents

Help Information



  • A variety of mobile and desktop applications are available via Adobe Creative Cloud, such as Adobe Pro, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and many more.  

  • Ohio University's subscription includes all the desktop applications listed in Adobe's "Complete" plan

  • Acrobat DC is included in the Adobe Creative Cloud suite and can be accessed with the other apps.

  • Sketch, draw, paint, create layouts, edit photos, and make videos with Adobe’s family of mobile apps. With Adobe CreativeSync, all your apps and assets are connected across your desktop and mobile devices, so you can do great work anywhere.

  • Creative Cloud does not include Adobe Sign. If you would like to add Adobe Sign, please submit a Technology Help Center ticket to receive a quote. 

Error Message 

  • If an Adobe application shows an "egress IP" error on your computer, this means your computer has a shared device license that limits Creative Cloud use to OHIO's campus network.

Here are the steps to resolve the issue on a macOS computer:

    1. Open Finder:

      • Click on the Finder icon in your dock or press Command + Space to open Spotlight, then type “Finder” and hit Enter.

    2. Navigate to the Library Folder:
      • You’ll be taken to the system-level Library folder.

      • Type /Library and click “Go.”

      • Select “Go to Folder.”

      • In the Finder window, click on “Go” in the menu bar.

    3. Find the Adobe Folder:
      • Inside the Library folder, locate the “Application Support” folder.

      • Open the “Application Support” folder.

      • Look for the “Adobe” folder and open it.

    4. Locate and Delete the “OperatingConfigs” File:

    • Confirm the deletion when prompted.

    • Right-click on the file and choose “Move to Trash.”

    • Within the Adobe folder, search for the “OperatingConfigs” file.

5. Empty the Trash (Optional):

  • Select “Empty Trash.”

  • To permanently remove the file, right-click on the Trash icon in your dock.

Here are the steps to resolve the issue on a Windows computer:

  1. Open File Explorer:

    • Press the Windows + E keys simultaneously or click on the File Explorer icon in the taskbar.
  2. Navigate to the C:\ProgramData\Adobe\ Directory:

    • In the File Explorer window, locate the left sidebar.

    • Click on “This PC” or “Computer” to expand it.

    • Double-click on the C: drive to open it.

    • Navigate to the ProgramData folder.

    • Inside the ProgramData folder, find the Adobe folder and open it.
  3. Locate and Delete the “OperatingConfigs” File:
    • Look for the “OperatingConfigs” file within the Adobe folder.

    • Right-click on the file and select “Delete.”

    • Confirm the deletion when prompted.

  4. Empty the Recycle Bin (Optional):
    • If you want to permanently remove the file, right-click on the Recycle Bin icon on your desktop.

    • Choose “Empty Recycle Bin.”

File Storage 

  • Adobe Cloud storage is not OHIO's preferred secure storage solution. To ensure compliance with OHIO's Secure Computer Standard, store files in OneDrive

  • By installing Adobe Creative Cloud applications, you agree you will not store any sensitive data on Adobe online storage. For more information, refer to Storing Data by Type

  • Starting October 1, 2024, Adobe discontinued the Creative Cloud desktop synchronization service and the folder and file sharing capabilities of synced files for businesses under OHIO's Creative Cloud plan. Files in your Creative Cloud Files folder are no longer copied to cloud storage. Additionally, files and folders shared from Synced files are no longer be accessible by others inside your organization or externally.

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Article ID: 394
Mon 5/9/22 9:28 AM
Tue 6/18/24 2:46 PM