Description
The following article provides some troubleshooting tips for some call quality issues with Teams Calling.
Environment
PC, Mac, mobile device
Troubleshooting Call Quality
Audio Issues
- Check your audio devices and settings in Teams
- Ensure your microphone and speakers are properly connected
- Use earbuds or a high-quality headset
- Close unnecessary applications to free up system resources
Call Quality Problems
- Check your internet connection stability
- Use a wired connection if possible
- Close bandwidth-intensive applications
- Update your Teams client to the latest version
Connection Issues
- Restart Teams and your device
- Use a wired connection if possible
- Close bandwidth-intensive applications
- Check your network settings
- Verify your account status and permissions
Mobile App
- Update your Teams app to the latest version
- Check notification settings on your mobile device
Get Help From OIT
Additional resources