Description
Incoming Call Management makes it possible to handle large numbers of incoming calls by automatically diverting those calls to pre-defined groups of people and queuing excess calls when all group members are busy.
Access
Employee Log in
Employees can access Cisco Finesse via their work telephone or a web browser.
Supervisor Log in
When prompted, use your OHIO ID and password to log in.
Cost
Who can access
- Any Ohio University department with phones is eligible for Call Center.
How to request access
Contact the IT Service Desk with the following information:
Features
Additional resources
Service support
Get help
- Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.
Accessibility
Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end users, those steps must be taken.
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know.
For further information about OHIO's digital accessibility resources, see:
Security
The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, an information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the university community can teach, learn, and conduct research.
For additional information about OHIO’s security resources, see: