Logging in to Cisco Finesse
Setting your availability in Cisco Finesse
Answering calls in Cisco Finesse
Signing out of Cisco Finesse
If there are calls in the queue and you are set to Ready, but calls are not being directed to you, try signing out and back into Cisco Finesse. If you are still having issues, submit a ticket in the Technology Help Center.
Visit the Incoming Call Management: Cisco Finesse page to create a ticket