Changing your default MFA authentication method

Description

You can multi-factor authenticate (MFA) through the Microsoft Authenticator app, a phone call, a text message, or a hardware token. The Authenticator app is the recommended authentication method. 

Important: Microsoft-provided SMS text message and phone-call authentication methods will no longer be supported beginning February 1, 2027.

Environment

PC, Mac, mobile device

Solution

  • Navigate to myaccount.microsoft.com and log in using your OHIO email address. 

  • Select Update info > under Security Info. 

  • At the top of the screen, select Change next to Default sign-in method. 

  • Select your preferred authentication method. 

    • Phone - call: (retiring Feb. 2027)

      • Receive a phone call to authenticate. 

      • Answer and then press then pound key (#) to log in.

    • Phone - text (retiring Feb. 2027)

      • Receive a passcode via text message (SMS) to authenticate.

      • Note - You cannot connect to campus VPN with this method. 

    • App based authentication - notification

    • Passkeys

      • Passkeys are a phishing-resistant authentication method that allows you to verify your identity using a device you already trust, such as your smartphone, tablet, or computer.

      • Sign in using your device's fingerprint, facial recognition, PIN, or screen lock.Faster and more convenient than entering verification codes.

      • Designed to provide stronger protection against phishing and account compromise.

      • Can be used across compatible devices and browsers.

    • App based authentication or hardware token - code

      • Only select this option if you are using a hardware token. A hardware token is a physical device that you can use to authenticate if you do not have a smartphone. View Azure Multi-Factor token request for instructions on requesting a token.

      • Note - You cannot connect to campus VPN with this method. 

  • Select Confirm. 

Outcome: You have changed your default MFA method.

 

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