Table of Contents
This service is only available if your instructor has enabled it for your course.
Proctorio will be available to all OHIO users effective July 1, 2026, with a student-pay model of $3 per exam.
Technical Requirements
For the most up-to-date technical requirements, please refer to Proctorio's: Preparing for an Exam.
System Requirements
- Device: Windows, Mac, Chromebook, or Linux (Ubuntu); mobile (iOS + Android) devices are supported but may not be permitted for all assessments.
- Browser: Chrome, Edge, Brave, or Opera
- Connection: Ethernet or stable Wi-Fi
- Hardware: Webcam & microphone
- Photo ID (if required by instructor): Your instructor may require an Ohio University student ID or a valid government-issued ID.
Get Proctorio
- Open getproctorio.com in a supported browser.
- Follow the instructions on the page to add the extension to your browser.
- Pin the Proctorio extension to your browser toolbar to make it visible at all times.
Managing the Proctorio Extension
Proctorio only works when its browser extension is enabled in a supported browser. You cannot take a proctored exam without it. When not taking a proctored exam, we recommend disabling the extension.
How to disable the extension (Chrome/Edge)
- Select the Extensions icon in your browser toolbar
- Locate Proctorio
- Toggle it off or select “Manage Extensions”
- Turn off the extension
You can re-enable it as needed. For official guidance, visit Get Proctorio.
Restrictions
- No mobile devices: Exams must be taken on a desktop or laptop.
- Supported browser required: Proctorio only works in Google Chrome, Microsoft Edge, Opera, or Brave browsers.
- No virtual machines (VMs): These are not permitted and may block access to exams.
- Limited extensions: Other extensions may interfere and should be disabled.
Helpful tips
- Make sure you are using the latest version of the Proctorio extension and your internet browser.
- Try to update your operating system before starting the exam.
- Disable extra applications or extensions during your exam.
- When possible, try sitting at a kitchen, coffee, or dining table with suitable natural or artificial lighting and a blank wall behind you.
- When possible, use an ethernet cable for a secure internet connection.
- Talk to your roommates, family, or friends to try to free up Wi-Fi usage during your exam to encourage a more stable connection.
Preparing For an Exam
Before you begin
- Make sure your device meets the minimum requirements.
- Install the Proctorio extension from getproctorio.com.
- Restart your device; close all other apps.
- Disable all other browser extensions.
- Choose a quiet space with no distractions.
- Check the assessment instructions, gather what’s allowed, and clear away anything that’s not permitted.
Paying For an Exam
- All Proctorio exams require student pay; you will be prompted to pay after beginning the exam as part of the Pre-Check process.
- All exams cost $3 each.
Taking an Exam
- Open your assessment and click Start or Begin.
- Complete Pre-Checks (specific pre-checks needed will vary based on instructor requirements).
- Before You Begin: Lets you know what your instructor has enabled and any actions you must take before beginning your assessment
- Advanced Security: Install and open the Secure Companion App.
- System Diagnostics Test: Checks that your device and hardware are ready (Allow camera, microphone, and screen share access).
- Webcam Image Test: Takes a few photos to confirm your face is clear and centered.
- Identification Card: Used to capture your ID when needed.
- Desk Scan: Indicates a desk scan is required; complete it after the assessment page opens.
- Exam Agreement & Payment: Lets you review the terms and, if needed, submit payment.
- Submit your assessment when you’re done. Proctorio will turn off automatically, and you can remove or disable the extension until your next assessment.
Getting Help During an Exam
- Click on the Secure Exam Proctor extension anytime after beginning your assessment to start a Live Chat.
Privacy Concerns
- Each tool that Ohio University uses has passed a thorough security review.
- For more information, review Proctorio’s Privacy Policy.
- Files are requested by authorized reviewers and decrypted on the reviewer's device when launching the Proctorio Review Center. At no point does Proctorio have access to unencrypted exam data.
- All exam data is encrypted on the student's device and stored in encrypted form in Azure data centers.
Get Help
OIT provides assistance for Proctorio-related issues that involve university system settings, Canvas integration, or institutional policies. For all other issues, please contact Proctorio support first.