Accessing voicemail

Description

Learn how to access your voicemail from your office phone, a colleague's office phone, off-campus, and using WebInbox. 

Environment

Mac, PC, web browser, phone

Solution 

Voicemail allows telephone callers to leave a voice message when the owner is unavailable to answer the call. 

From your office phone  

1. Press the Messages button on the office phone. 

2. Enter your Unity Connection PIN then press # (pound). 

• First time login will require you to change your PIN. The PIN minimum is 6 digits. 

3. Follow the prompts to listen to and manage your messages. 

From someone else’s office phone 

1. Press the Messages button on the user's phone. 

2. Press the * (star) key to identify yourself as an alternate user. 

3. Enter your 10 digit extension number when prompted for your mailbox ID, then press # (pound). 

4. Enter your Unity Connection PIN, then press # (pound). 

5. Follow the prompts to listen to and manage your messages. 

From an off-campus phone  

1. Call the Ohio University phone number whose voice mailbox you want to access. 

2. When the greeting begins to play, press the * (star) button. 

3. When prompted, re-enter the Ohio University phone number whose voice mailbox you want to access. 

4. Enter your Unity Connection PIN, then press # (pound). 

5. Follow the prompts to listen to and manage your messages. 

From the internet via WebInbox 

1. You must be on-campus or connected to the VPN 

2. Login to https://vmail.ohio.edu with your OHIO ID and password 

3. If you receive a "Cisco 403 - Forbidden" error, copy the vmail.ohio.edu link above and paste it directly into the address bar of your browser. 

   • Note: You will not be able to log in to manage your voicemail through the web inbox until OIT has processed your voicemail request. 

Outcome: You should now know the steps to access your voicemail from an office phone, off-campus phone, and via WebInbox

Get help from OIT

• Visit the Voicemail service page to create a ticket