Softphone: Calls in Microsoft Teams


Calls is a softphone application within Microsoft Teams that allows you to place and answer audio calls from your OHIO work number. Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people.


  • The Calls application in Microsoft Teams is in pre-production. This feature is currently being offered to early adopters as OIT finalizes the full product rollout. Please see "How to request access" to participate as an early adopter.

  • Once provisioned for Calls in Microsoft Teams, click on the Call icon in the left menu of the Microsoft Teams application. Once there, you can use the dial pad to type in a phone number, search for an individual, or click on a number from your call history. Complete instructions on making audio (and video) calls from Teams can be found on Microsoft's help webpage

Who can access

  • All active faculty and staff

How to request access

  • Contact the IT Service Desk with the following information: 

    • The statement that you would like to use Calls within Microsoft Teams 

    • Your OHIO email address 

    • Your OHIO work phone number (if you have one). 


  • Make calls 

  • Answer calls 

  • Transfer calls 

  • Consult then transfer calls 

  • Check voice mail 

  • Search Ohio University telephone directory 

  • Call additional people into an ongoing call 

  • Add and share a line with a delegate 

  • Integration with RedSky MyE911, an application that offers dynamic location tracking for softphone users so they have E911 protection available.


  • You cannot use Microsoft Teams calls for call groups (ring groups). A call group is a phone strategy where an incoming call is routed to a group of phone numbers. 

Additional resources

Join the Collaboration Tools Advisory Community

  • The Collaboration Tools Advisory Community is open to OHIO students, faculty, and staff who have an interest in collaboration tools including chat, remote meetings, intranets, and storage solutions.

Service support

Get help

  • Visit the Technology Help Center ( to get live support, view outages, and browse trainings.


Microsoft has several accessibility resources available for Calls in Microsoft Teams:

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken. 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know
For further information about OHIO's digital accessibility resources, see:


The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

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Service ID: 136
Tue 2/8/22 10:17 AM
Fri 4/14/23 10:26 AM