Setting up voicemail with Unity Connection phone interface

Tags Phones

Description

Learn how to set up and manage voicemail with the Unity Connection phone interface and view the main menu of commands. 

Environment

Phone

Unity Connection Phone Interface 

Managing Messages 

Sign in to Unity Connection for the First Time

  1. Press the Messages button on your Cisco IP Phone or dial the voicemail number (740)566-6245 

  1. Enter the default PIN of 457011, then press # (pound). You will be prompted to change your PIN upon login. The PIN minimum is 6 digits. 

  1. Follow the prompts to listen to and manage your messages. 

Sign in to Unity Connection from Your Phone 

  1. Press the Messages button on your Cisco IP Phone or dial the voicemail number (740)566-6245 

  2. Enter your Unity Connection PIN then press # (pound). First time login will require you to change PIN. 

  3. Follow the prompts to listen to and manage your messages. 

Sign in to Unity Connection from Another Users Phone 

  1. Press the Messages button on the users phone. 

  2. Press the * (star) key to identify yourself as an alternate user. 

  3. Enter your 10 digit extension number when prompted for your mailbox ID, then press # (pound)

  4. Enter your Unity Connection PIN, then press # (pound)

  5. Follow the prompts to listen to and manage your messages. 

Unity Connection Phone Commands 

Main Menu Commands

Action                                                       Key(s)
Hear new messages 1
Send a message 2
Review saved messages 3 1
Review deleted messages 3 2
Change setup options 4
Change greetings 4 1
Turn alternate greeting on or of 4 1 2
Edit other greetings 4 1 3
Change message notification 4 2 1
Select full or brief menus 4 2 3
Change PIN 4 3 1
Change recorded name 4 3 2
Change call transfer 4 4

Send A Message Menu Commands

Action                                                      Key(s)
Send message                          #
Add name 9 1
Mark message urgent 1
Request return receipt 2
Mark message private 3
Set future delivery 4
Review recording 5
Rerecord 6
Add to the message 7
Mark message secure 9 3

During Message Menu Commands

Action Key(s)
Restart message 1
Play message by number 1 2
Play previous message 1 4
Play next message 1 6
Save 2
Delete 3
Reply 4
Reply to all 4 2
Return call to sender 4 4
Forward message 5
Slow playback 6 4
Fast playback 6 6
Change volume 6 5
Reset volume to default level 6 3
Rewind message 7
Pause or resume 8
Fast-forward 9
Fast-forward to end #
Play first message 1 7
Play last message 1 9
Toggle urgent status on/off 1 8
Skip message, save or restore as saved # 2
Skip message, save or restore as new 6
Skip message, save as is # #
Play message properties 1 5
Cancel or back up *
Help 0

After Message Menu Commands 

Action                                                     Key(s)
Replay message 1
Play message by number 1 2
play previous message 1 4
Play next message 1 6
Play first message 1 7
Play last message 1 9
Toggle urgent status on/off 1 8
Save or restore as saved 2
Delete 3
Reply 4
Reply to all 4 2
Call the sender 4 4
Forward message 5
Save or restore as new 6
Rewind 7
Play message properties 1 5
Save as is #
Cancel or back up *
Help 0

Unity Connection web interface 

Sign in to Unity Connection over the web 

  1. If you are off-campus, make sure you are connected to the VPN

  2. Open the Unity Connection Web Inbox at: https://voicemail.ohio.edu

  3. In the Username field, enter your Ohio University user ID

  4. In the Password field, enter your Ohio University password

  5. Select the Sign In button. 

Playing a message using the web 

  1. Sign in to the Cisco Unity Connection Web Inbox with your Ohio University username and password. 

  2. Select the Messages tab. 

  3. At the bottom of the Inbox, select the Phone or Computer button to choose which device you will use for recording and playing voicemail messages. When the phone is selected, your extension number will appear by default. 

  4. Select a message from the Inbox.

  5. Select the Play button. 

  6. The voicemail message will play on your computer or your phone will ring and the message will play when you answer the phone. 

  7. Click anywhere in the green bar to replay the message from that point. 

Sending, replying to, or forwarding a message 

You can send voice messages to Cisco Unity Connection users, private distribution lists that you create, and system distribution lists. 

  1. Sign in to the Cisco Unity Connection Web Inbox and open the Messages tab of the web Inbox. 

  2. For best voice quality, select the Phone button in the lower right corner of the Inbox. 

  3. Select the New Message button or select a message

  4. Select the Reply, Reply all, or Forward button

  5. In the To, Cc, or Bcc fields, begin typing a recipient name, the name of one of your Private Distribution lists or a system distribution list. As you type, a list of possible matches appears.

  6. Select the name you want to add. Voicemail recipients are separated with semicolons (;). 

  7. Optional: Add or modify the Subject. 

  8. Optional: Check delivery options as needed: Urgent, Private, or Read Receipt 

To record a message 

  1. Select the Start Recording button. 

  2. If you selected to manage your messages over the phone, pick up the phone when it rings and record your message using the headset or handset. Otherwise record the message over the computer's microphone or a USB headset. 

  3. Select the Stop Recording button when your message is complete. 

  4. Optional: Press the Play Recording button to listen to the message. 

  5. Optional: Press the Start Recording button re-record your message if you wish. 

  6. When you are satisfied, Select the Send button. 

Accessing your messages remotely 

To retrieve your Unity Connection voicemail messages from any phone outside the Ohio University network: 

  1. Call your own Ohio University phone number. 

  2. When your greeting begins to play, press the * (star) button. 

  3. When prompted, enter your 10 digit phone number and Unity Connection PIN

  4. Optional: You can dial (740) 566-6245 and press * (star) then enter your 10 digit phone number and your PIN 

Email/text notification 

To set up your email/text notifications when you receive a voicemail, please complete the following steps after logging into https://voicemail.ohio.edu (must be connected to the VPN if you are logging in from off-campus): 

  1. Select the Settings button at the top of the page and a new page should appear. 

  2. Go to Notification Devices and select View Notification Devices 

  3. Select the SMTP link and add a checkmark in Notification Enabled

  4. Under the To: (E-mail address) field enter in your email address or text address (Examples would look like: 7405931222@txt.att.net, 7405931222@vtext.com). For a complete list please go to telephones page

  5. Select Save at the top of the page to save your settings 

Outcome: You should now be able to set up and manage voicemail with the Unity Connection phone interface and view the main menu of commands. 

Get help from OIT

  • Visit the Voicemail service page to create a ticket

Additional Resources

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Details

Article ID: 204
Created
Thu 3/24/22 10:59 AM
Modified
Tue 5/24/22 2:12 PM