Addressing log-in and password issues in Blackboard

Description

There is a known issue with authentication not allowing users into the system if the & and # symbols are contained in the user's password.

Environment

Mac, PC, and mobile app

Solution 

There is a known issue with authentication not allowing users into the system if the & and # symbols are contained in the user's password. The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided.

• If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.

Outcome: You should now be able to log into Blackboard after changing your password. 

Get help from OIT

• Visit the Learning Management System: Blackboard page to create a ticket

• Visit the Technology Resources and Training page for an OIT training 

Additional resources

• Blackboard Learn Help for Instructors - Original View

• Blackboard Learn Help for Students - Original View

• Quick Start for the Blackboard Mobile App

• Publisher Content & Add-ons

• System Requirements