At the end of your shift, you will need to make yourself Not Ready and sign out of the application.
PC, Mac, web browser
Select the Ready drop-down arrow below your name and choose Not Ready.
Select Sign Out at the top right of the page.
Note for Student Workers and Extension Mobility Users: On your phone press the Settings/Gear button and press the down arrow on the Navigation Pad to select the Extension Mobility application. Select Yes to log out of the phone profile.
Outcome: You should now be able to log out of Cisco Finesse.
Visit the Incoming Call Management: Cisco Finesse page to create a ticket