Accessing missing NAS files and folders when using the campus VPN from Windows devices

Description

Occasionally, PCs connected to the campus VPN will fail to display the correct content of folders on the Network Attached Storage (NAS). 

Environment

PC, Campus VPN connection

Solution 

To fix this, ensure the Offline Files option has been disabled:

1. Navigate to the Control Panel

2. Select Sync Center

3. Select Manage offline files

4. Select Disable offline files

5. Restart your device.

Outcome: You should now be able to ensure your online files are disabled, which will correctly display the contents of NAS folders.

Get help from OIT

• Visit the Network File Storage (Personal and Shared) page to create a ticket