How to fix "Authentication Failed" error on Eduroam (Mac)

Tags Internet

Description

This document explains how to fix “Authentication failed” errors when prompted with the following error message: Authentication failed on network "eduroam."

Authentication failure message

Environment

Mac

Solution:

  1. From any Finder window, select Command+Shift+G to bring up the “Go To Folder” field. Then enter the following path: Library/Preferences/SystemConfiguration/
  2. Select Go. 
    /Library/Preferences/SystemConfiguration/
  3. A system configuration folder will open. 
  4. Delete the file com.apple.network.eapolclient.configuration.plist (which will prompt for local admin credentials). Then restart the computer and connect to eduroam.Select the appropriate file from the System Configuration folder

Get help from OIT

  • Visit the Wi-Fi page to create a ticket. 

 

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