How to fix "Authentication Failed" error on Eduroam (Mac)

Description

This document explains how to fix “Authentication failed” errors when prompted with the following error message: Authentication failed on network "eduroam."

Environment

Mac

Solution:

1. From any Finder window, select Command+Shift+G to bring up the “Go To Folder” field. Then enter the following path: Library/Preferences/SystemConfiguration/
2. Select Go. 
   
3. A system configuration folder will open. 
4. Delete the file com.apple.network.eapolclient.configuration.plist (which will prompt for local admin credentials). Then restart the computer and connect to eduroam.

Get help from OIT

• Visit the Wi-Fi page to create a ticket.