Getting Started: TeamDynamix

Table of Contents

Ticketing

TeamDynamix offers a ticketing application as a one-stop solution for creating, managing, and reporting on service needs.​​​​​​​ 

Reporting

TeamDynamix offers a robust suite of reporting capabilities. You are able to create reports about time, resources, assets, tickets, projects, and more.

Finding and Organizing Your Work

This section details how to access TeamDynamix, whether as a client, or as a ticketing agent. It also includes information about desktops, an information display tool within TDNext that provides visual insights for ticketing agents.

Accessing TeamDynamix Portals

TeamDynamix has two portals, the Client Portal and TDNext.

  • TDX's Client Portal is the hub for users to submit tickets and find TDX help resources like the service catalog or knowledge base pages.
    • You can access the Client Portal by navigating to help.ohio.edu.
  • TDNext is the application suite that ticketing agents use to create, organize, and work on tickets.
    • You can access TDNext as a ticketing agent with your OHIO ID and password via single sign-on on help.ohio.edu.
      • Uploaded Image (Thumbnail)(Note: Select the image to enlarge, then 'View Image' to magnify.)
    • Once signed in, select your name in the upper right corner. 
    • In the drop down menu, select TDNext.

Accessing the Ticketing Application (TDNext)

Once you've logged in to TDNext:

  • Select the Application Menu (green waffle icon) in the top left corner of the TDNext home page.
  • Select Tickets. 
    • ​​​​​​​Uploaded Image (Thumbnail)
    • (Note: Select the image to enlarge, then 'View Image' to magnify.)
       

Desktops: Visualizing Information

A Desktop is an information display tool within TDNext that provides visual insights of key performance indicators (KPI), metrics and key data points to monitor the health of the organization’s work as it relates to the user. The TeamDynamix Desktops are customizable and can include numerous modules and reports in a variety of layouts.

Where to Find Desktops

Desktops in the TDNext interface appear when logging into TDNext. After you've logged into TDNext, you'll find the main Desktop tab and any other desktops that have been assigned to you in the top menu bar. 

  • Uploaded Image (Thumbnail)
  • (Note: Select the image to enlarge, then 'View Image' to magnify)

Get help from OIT

Additional resources

  • View our Knowledge Base for additional articles about creating tickets, filtering tickets, editing tickets, and more. 

Print Article

Related Articles (1)

A quick guide to reporting in TeamDynamix.