Help & Resources: Wi-Fi

Table of contents

• Getting started

• How-to

• Troubleshooting

Help articles

Getting started

• OHIO students, faculty, staff, and emeriti: 

  • Connect to Eduroam on a computer, phone, or tablet 

  • Device Registration

    • Find your WiFi MAC/WLAN MAC address to register game consoles, TVs, streaming sticks, smart speakers, and printers to the Wi-Fi

• Sponsored guests: Connect to Wi-Fi with a guest account

• General public: Connect to guest Wi-Fi 

How-to

• How to find your WiFi MAC/WLAN MAC address to complete device registration for game consoles, TVs, streaming sticks, and smart speakers

• How to find your WiFi MAC/WLAN MAC address to complete device registration for Wi-Fi printers

• How to connect to Eduroam at other universities 

Troubleshooting

• How to fix dropped Wi-Fi connections on a MacBook 

• How to fix "authentication failure" errors with eduroam

• It has been identified that some Google devices may not operate on our wireless system. We are working with our wireless manufacturer and Google to see if there is a solution to this issue. We apologize for this inconvenience. 

Get help from OIT

• Visit the Wi-Fi page to create a ticket.

• For information on Wi-Fi coverage, please visit the Connecting to Outdoor Wi-Fi article.