Softphone and Calls: Jabber

Description

Jabber for Desktop is a softphone application that lets you use a Windows or Mac computer to place and answer calls from your Ohio University work number.

Access

You can access Jabber from a Windows or Mac OS device. View our Getting Started with Jabber article for step-by-step access and login instructions.

Platforms Supported

• Windows

• Mac OS

Who can access

• Faculty and staff

How to request access

• Contact the IT Service Desk with the following information:

  • State that you would like to request Jabber for Desktop

  • Your OHIO email address

  • Your Ohio University phone number

    • If you manage more than one phone line, you can specify up to 7 other phone numbers to make and receive calls via Jabber

Features

• Make calls

• Answer calls

• Transfer calls

• Check voicemail

• Search Ohio University telephone directory

• Integration with RedSky MyE911, an application that offers dynamic location tracking for softphone users so they have E911 protection available.

Additional resources

Join the Collaboration Tools Advisory Community

• The Collaboration Tools Advisory Community is open to OHIO students, faculty, and staff who have an interest in collaboration tools including chat, remote meetings, intranets, and storage solutions.

Service support

• Service Level Agreement: Collaboration and Storage

• IT Services Roadmaps

• Help and Resources: Jabber for Desktop

Get help

• Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.

Accessibility

Learn about Cisco Jabber accessibility, including support for screen readers, keyboard navigation, accessible presence icons, and more.

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken. 
 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know. 
For further information about OHIO's digital accessibility resources, see:

• Digital Accessibility

• Office for University Accessibility

• Student Accessibility Services

• Ohio University's IT Accessibility Policy

Security

The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

• Resources for students 

• Resources for faculty and staff 

• Resources for researchers