Getting Started with: Cisco 8945 IP Phone Features

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Table of Contents

Getting Started - User Guides

Placing a Call

For information on how to make a call from this device, please see Placing a Call.

How To - Call Features

Forward Calls

  1. On any idle line from which you want to forward your calls, press the Forward All soft key. 

  2. Enter a phone number, or select an entry from the Call History list. (Press the Messages button to forward all calls to voicemail.) 

    • The display will show a confirmation of the number to which your calls will be forwarded. 

  3. To verify that your calls are forwarded, look for: 

    • Forward All icon in the line label. 

    • The forwarding information in the header. 

  4. To cancel call forwarding, press the Forward Off soft key. 

Divert a Call

  • While on another call: 

    1. Use the Navigation pad to highlight the incoming call and then press the Divert soft key. (Otherwise pressing the Divert soft key will redirect the current, active call.) 

    2. Silence the incoming call by pressing the Volume down button once, and then let the incoming call go to the target number (voicemail or predetermined number set up by the OIT). 

  • While not on a call: to redirect an incoming call while not on a call, press the Divert soft key. 

  • Diverting a held call: First, resume the call and then press the Divert soft key. 

Hold and Resume a Call 

  1. To put a call on hold, press the Hold button. 

    • The Hold icon displays and the line button pulses green. 

  2. To resume the highlighted call, do one of these: 

    • Press the pulsing green session button. 

    • Press the Resume soft key. 

    • Press the Select button on the Navigation pad. 

Mute Your Microphone

  1. Press the Mute button to turn Mute on. Visual confirmation displays. 

  2. Press the Mute button again to turn Mute off. 

Dial a Number on Speakerphone 

  1. Enter or speed-dial a phone number. The line will begin ringing. 

  2. To continue the call off speakerphone, pick up the handset. 

Transfer a Call to Another Number

  1. Start with an active call (not on hold). 

  2. Press the Transfer button and do one of the following to enter the transfer recipient's phone number: 

    • Press the pulsing green session button of a held call (right side). 

    • Enter the transfer recipient's phone number. 

    • Scroll to a Call History record and press the Call soft key. 

Start Phone Conferencing 

  1. Start with a connected call that is not on hold. 

  2. Press the Conference button and do one of the following: 

    • Enter the phone number for the party you want to add and press the Call soft key. 

    • Press a Speed Dial button 

    • Press the Speed Dial soft key and enter a speed dial number, then press the Speed Dial soft key again. 

    • Select a call from the Call History

  3. Wait for the party to answer (or skip directly to step 4 while the call is ringing) 

  4. Press the Conference button or the Conference soft key. 

  5. To add additional participants, repeat these steps. 

Call History

  1. Call History allows you to view information on the last 150 calls on your phone. An icon displays indicating the type of call: 

    • Received 

    • Placed 

    • Missed 

  2. You can sort the Call History list by all lines, each line, or by missed calls. 

    • To sort the call history for each line, select the individual line for which you want to see the Call History, or select the All Calls soft key to see the merged history for all lines.

 View Call History 
  1. Press the Applications button. 

  2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 

  3. Press the Return soft key to view the Applications screen. 

Dial From Call History 
  1. Press the Applications button. 

  2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 

  3. From the Call History screen, highlight the call you want to dial and do one of the following: 

    • Press the Call soft key. 

    • Pick up the handset. 

    • Double-tap on the number on the phone screen. 

    • Press the Select button. 

    • Press the Speakerphone or Headset button.

Clear Call History
  1. Press the Applications button. 

  2. Select Call History. (Use the Navigation bar and button to scroll and select.) 

  3. Press the Clear List soft key to clear the entire call history on the phone. 

  4. Press the Delete soft key to delete the call history on the phone, or press the Cancel soft key to go back to the Call History screen. 

  5. Press the Exit soft key to return to the Applications screen. 


You can choose the ringtone, per line, that your phone plays to indicate an incoming call. 

Change Ringtone for a Line 

  1. Press the Applications button. 

  2. Select Preferences. (Use the Navigation bar and button to scroll and select.) 

  3. Select Ringtone. 

  4. Highlight a Ringtone. 

  5. Press the Select button or the Edit soft key. 

  6. Press the Play soft key to play the sample Ringtone. 

  7. Press the Set soft key to apply the Ringtone. 

  8. Press the Return soft key to return to the Preferences screen.

Search for and Dial a Contact 

  1. Press the Contacts button 

  2. Select Corporate Directory. (Use the Navigation bar and button to scroll and select.) 

  3. Select any of these criteria to search for a co-worker: 

    • First name 

    • Last name 

    • Phone Number 

  4. Enter the search criteria information, press the Submit soft key, and select a contact. 

  5. To dial, perform any of these actions: 

    • Press the Dial soft key. 

    • Press the Select button. 

    • Press the Speakerphone button. 

    • From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. 

Check for Voice Messages 

  1. Check for voice messages in any of these ways: 

    1. Look for a solid red light on your handset. 

    2. Look for a Message icon on a line label. The red background indicates that there are new voice messages. 

      • When you select a line with a Message icon, a Voicemail icon displays on the right side of the phone screen. Depending on your voicemail system, you might see a count of your new voice messages on the Message icon and Voicemail icon. 

Listen to Voice Messages  

  1. Press the Messages button. 

  2. Press a line button with a Message icon 

  3. Press the Session button next to the Voicemail icon. 

  4. Follow the prompts to listen to your voice messages. 

    • After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.

Video Calling 

  • Two-way video is a feature on some Cisco phones. Video calls are possible when both participants are on-campus and using a video-capable device. The video feature is only for two-way calls, it is not available for conference calls. 

    Video transmission is enabled by default. To stop transmitting video during a call, press the Video Mute button. To start transmitting the video again, press the Video Mute button again. 

    • To disable all video calls: 

  1. Press the Applications button. 

  2. Select Preferences (Use the Navigation bar and button to scroll and select.) 

  3. Select Camera Settings 

  4. Highlight Video and press Select button or Edit soft key 

  5. Highlight Off and press Select button or Select soft key 

  6. Press Apply soft key 

  7. Press the Return soft key twice then the Exit soft key

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Article ID: 212
Thu 3/24/22 12:03 PM
Tue 5/24/22 1:59 PM