Help and Resources: Telephones

Tags Phones

Table of Contents

Help articles

Getting started

Phone guides

Troubleshooting

If your phone will not power on: 

  1. Ensure the network cable is plugged into the back of the phone in the network port  

  1. Follow the network cable to the wall and make sure the cable is plugged into a network jack on the wall 

If you are still having issues, contact the IT Service Desk and provide the following information: 

  • Your OHIO email address. 

  • The University telephone number having trouble. 

  • The MAC address of the phone (found on a sticker on the back of the phone) 

  • The phone's building and room location 

  • The jack number (found on the network jack the phone is plugged into)

Additional resources

Get help from OIT

  • Visit the Phones page to create a ticket

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Details

Article ID: 183
Created
Wed 3/23/22 2:48 PM
Modified
Wed 5/25/22 10:45 AM