Help and Resources: Telephones

Table of Contents

***To support the Telephone Modernization Project, the University is adopting Teams Softphone as the primary phone service application for single line users.***

• Getting started
• Phone guides
• Troubleshooting
• Additional resources

Help articles

Getting started

• Placing a Call

• Accessing your voicemail

• Getting started with accessing your phone remotely

• Unified Communications Self Care Portal Reference Guide 

Phone guides

• Cisco 7821 

• Cisco 7925G 

• Cisco 8800 

• Cisco 8821 

• Cisco 8831 

• Cisco 8945 

Troubleshooting

If your phone will not power on: 

1. Ensure the network cable is plugged into the back of the phone in the network port  

2. Follow the network cable to the wall and make sure the cable is plugged into a network jack on the wall 

If you are still having issues, contact the IT Service Desk and provide the following information: 

• Your OHIO email address. 

• The University telephone number having trouble. 

• The MAC address of the phone (found on a sticker on the back of the phone) 

• The phone's building and room location 

• The jack number (found on the network jack the phone is plugged into)

Additional resources

• Telephone audio conferencing options

Get help from OIT

• Visit the Phones page to create a ticket