Setting up voicemail for web

Tags Phones


The Cisco Unity Connection Web Inbox lets you manage voice messages and any voice message receipts you receive. You can compose new voice messages, including messages to private lists. You also can play, reply to, forward, or delete the voice messages you receive. Web Inbox does not support playing back a recording before sending it. 


Mac, PC, web browser

How to access

Access your Web Inbox at (The URL is case sensitive.) 

Cisco Web Inbox


Navigating your voicemail

Web inbox controls 

Image points to important controls: inbox, deleted, sent, settings, routing rules, user name, sign out, about, new messages, and refresh

1. Open the Messaging Assistant in a new browser window or tab. 6. Refresh the information on the current page.
2. Open the Cisco Unity Connection Personal Call Transfer Rules web tool in a new browser window or tab. 7. Compose a new voice message.
3. (Display only) The account with which you are signed in. 8. View or manage messages in your Sent folder
4. Sign out of Web Inbox and return to the sign-in page. 9. View or manage messages in your Deleted Items
5. View Web Inbox information. 10. View or manage messages in your Inbox folder

Audio controls

Arrows point to volume control button, number of messages, amount of Cisco Unity Calls on the phone, and number of connection uses on the computer


1. Change the audio playback volume. (Available only when Computer is selected as the playback and recording device.) 3. Cisco Unity Connection calls you at the extension you enter in the text box to make a recording or to play audio. You speak and listen through the phone handset or speakerphone.
2 View the number of messages in the folder and scroll through pages of messages if there are more than 25 messages in the folder. 4. Connection uses the computer microphone and speakers or other default audio device to make a recording or to play audio. 

Composing a New Message 

Image points to elements to send a message: to, add cc, add bcc, subject, urgent, private, read receipt, secure, record, upload, start recording, and cancel

1. Enter the first one or more letters of a user's name (first, last, or username). Cisco Unity Connection automatically suggests users whose names match your entry.  8. Mark the message Private 
2. Open the Cc (copy) recipients field to enter additional recipients who will receive a copy of the message.  9. Discard the message without sending or saving it. 
3. Open the Bcc recipients field to enter additional recipients who will receive a blind copy of the message.  10. Send the message 
4. Request a read receipt for the message. 

11. In Record mode, select Start Recording to use the Phone or Computer audio device. 


In Upload mode, select Upload File (not pictured here) to use a prerecorded audio file. 

5. Mark the message Secure. (Depending on your mailbox configuration, this option may not be available, or may already be selected.)  12. Mark the message Urgent. 
6. Select Upload mode.  13. Enter the subject of the message. 
7. Select Record mode.   

Deleted folder 

image displays buttons to delete items move messages, and download message audio


1. Permanently delete all items in the Deleted folder                                                                                          3. Right-click to download the message audio and save the file on your computer. (This option is not available for secure messages.) 
2. Move the selected message back to the Inbox folder.   

Sent folder

image displays where to right click to download, reply to the sender, to reply to sender and other recipients, forward a message, delete a message, and mark the message as unread


1. Right-click to download the message audio and save the file on your computer. (This option is not available for secure messages.) 4. Forward the message                                                                                                                                                                                        
2. Reply only to the sender 5. Delete the message permanently. (Sent messages are not moved to the Deleted folder.)
3. Reply to the sender and all recipients. 6. Mark the message unread.

Outcome: You should now be able to access your Web inbox controls and audio controls, know how to delete a folder, and locate the sent folder. 

Get help from OIT

  • Visit the Voicemail service page to create a ticket

Additional Resources

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Article ID: 216
Thu 3/24/22 1:40 PM
Tue 5/24/22 2:11 PM