Getting Started with: Cisco 8821 IP Phone and Features

Table of Contents

• 911 Services and Wireless Phones

• Getting Started - User Guide

• Placing a Call

• How To - Using Your Phone

  • Register to Wi-Fi

  • Power On/Off Phone

  • Lock the Phone Keypad

  • Unlock the Phone Keypad

  • Access Main Menu Options

  • Adjust Display Brightness

  • Go to Main Screen from Line View

• Voicemail

  • Access voicemail

  • Left and Right Side Buttons

  • Place a Call

  • Answer a Call

  • Disconnect a Call

  • Hold/Resume a Call

  • Transfer a Call

  • Forward your Extension

  • Access your Call Logs

  • Access your Phone Book

• Troubleshooting

 

911 Services and Wireless Phones

During an emergency, wireless phones may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A WIRELESS PHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY.

Getting Started - User Guide

For a more in-depth guide, please see the full user guide, by visiting the vendor site. 

Placing a Call

For information on how to make a call, please see Placing a Call.

How To - Using Your Phone

Register to Wi-Fi

1. Push the down button on your keypad to select settings 

2. Navigate to Wi-Fi 

3. Unlock settings by pushing **# 

4. Choose Profile 1 

5. Choose WLAN Configuration 

6. SSID: eduroam 

7. Security mode: PEAP-GTC 

8. User ID: OHIO email address 

9. Password: OHIO ID password 

10. 802.11 Mode: Auto 

11. On call power save: Enabled 

 

Power On/Off Phone

• Press   and hold until the phone powers on or off. 

Lock the Phone Keypad 

You can lock the keypad so that you don't press keys by mistake. 

• Press and hold Zero (0)  until you see the message that the keypad is locked. 

  

Unlock the Phone Keypad 

• Press Unlock 
    

• Press Zero (0)  

Access Main Menu Options

• Press a navigation direction  : 

 

• Up - Recents  
    

• Left - Contacts  
    

• Right - Apps  
    

• Down - Settings  
    

• Center - Line view  

Adjust Display Brightness 

1. Choose Settings
2.  Phone Settings
3.  Display
4.  Brightness
5. Push left or right on navigation ring to adjust brightness
6.  Save 

Go to Main Screen from Line View 

• Press left on navigation ring 

Voicemail

Access Voicemail

• Press and hold One (1)  on the keypad. 
    

• Follow the prompts. 

Left and Right Side Buttons 

Adjust ringer, handset, or speaker volume
Mute/Unmute mic
Turn Speaker on off

Place a Call 

• Dial the telephone number, including a 9 for an outside call, then press  

Answer a Call 

• Press  or Answer 

Disconnect a Call 

• Press  or   then End call 

  

Hold/Resume a Call 

• Press Hold or Resume. 

Transfer a Call 

1. Choose  
2. Transfer 
3. Enter the target number 
4. Transfer  

Forward your Extension 

1. Choose Line view   
2. Press  
3. Forward all
4. Enter the number to which you want to forward all calls. 

 Remove Forwarding

1. To turn off forwarding choose line view
2. Select   
3. Forward off 

  

Access your Call Logs 

1. Choose Up - Recents 
2.  Missed Calls or Recents
3.  All missed or All recents.
4. To dial, scroll to a listing and press  

 
Access your Phone Book 

1. Press Contacts 

2.  Ohio University Directory 

3. Search Directory

Enter Text 

Character - Press key one or more times 

- Press these keys: 

•  to enter space 0 , ! ^ ' " |  

•  to enter / . @ : ; = ? - _ & % 

•  to enter + * ~ ` < > 

•  to enter # $ £ ¤ ( ) { } [ ] 

Troubleshooting

If you are having issues, contact the IT Service Desk and provide the following information: 

• Your OHIO email address 

• The University telephone number having trouble